LUXWORXS
LUX Workspace
Legal

Refund Policy

We want you to be sure about LUXWorxs. If a paid plan isn't right for you, here is exactly how refunds and cancellations work.

Effective Date: November 5, 2026

The short version

Building and previewing your website is free. You only pay when you choose a plan. Hosting to put your website live is $39 a month, or $348 upfront for your first 12 months, then $39 a month. Every other plan shows its price before you pay. Sales tax is added where it applies.

Changed your mind? Ask within 14 days of your first payment on a separate plan, and we refund it in full — no questions asked.

Cancel any time. You won't be charged again, and your plan stays active until the end of the time you've paid for. (Visibility Premier has a 2-month minimum from your first payment, and its payments aren’t refunded — see Section 4.)

Section 1Who handles your payment

LUXWorxs is operated by Lynkedup Marketing, which sells all LUXWorxs plans directly and handles refunds and customer questions itself. Card payments are processed securely by Stripe. We never see or store your full card number.

Refunds are paid back to the card or payment method you used, usually within 5–10 business days of approval, depending on your bank. A refund includes any sales tax you paid on it.

Section 2Our plans and prices

  • SiteWorxs Hosting — $39 a month, or $348 for your first 12 months upfront, then $39 a month.
  • Visibility Essentials — $29 a month. Visibility Intelligence — $129 a month.
  • BookWorxs Basic Booking — $19 a month, or the BookWorxs Annual Bundle at $175 a year (only with the SiteWorxs First Year Upfront plan).
  • AIWorxs (the AI chat assistant for your website) — $79 a month.
  • MailWorxs — 10 mailboxes on a free account, 20 with Visibility Essentials, 30 with Visibility Intelligence, unlimited with Visibility Premier. Mailboxes never cost extra.
  • Visibility Premier — $199 a month (SiteWorxs with hosting, AIWorxs, Visibility Intelligence, BookWorxs Basic and unlimited MailWorxs mailboxes).

Sales tax is added on top where it applies.

Section 314-day money-back guarantee (separate plans)

  • If you are not happy with a paid plan, ask for a refund within 14 days of your first payment and we refund that payment in full.
  • This applies to every separate plan — the $348 first-year payment, the first $39 monthly hosting payment, the first monthly payment for Visibility Essentials, Visibility Intelligence, BookWorxs or AIWorxs, and the first $175 BookWorxs Annual Visibility Premier payment.
  • You don't need to give a reason.
  • This doesn’t apply to Visibility Premier (Section 4).

Section 4Visibility Premier

Free trials and free months

  • We sometimes offer a free trial or free month of Visibility Premier, by private link, code or a short survey. No card is needed. You can use Visibility Premier during it, but publishing your website opens after your first payment. If no card is on file when it ends, your account goes back to the Free plan and nothing is charged. If you add a card, your first payment of

    99 is charged when the free period ends, or straight away if it has already ended.

  • Nothing is deleted when a free period ends: your website work and records are kept as described in Section 7.

2-month minimum

  • Visibility Premier has a 2-month minimum, starting with your first payment — 2 monthly payments ($398 plus any tax).
  • You can still cancel online during the minimum: choose Cancel when my 2-month minimum ends. Your plan keeps working, the second payment is charged as agreed, and Visibility Premier ends when the minimum ends.
  • After the 2 months, cancel any time from Manage billing. Everything keeps working until the end of the month you've paid for.
  • Visibility Premier payments aren’t refunded, and we don’t refund part of a month.

Moving from separate plans

  • If you already pay for plans Visibility Premier includes, they end once your first Visibility Premier payment succeeds, and unused time on them is credited to your account — you never pay twice for the same thing.

Section 5After your first payment (separate plans)

SiteWorxs — First Year Upfront ($348)

  • Your first 12 months are paid upfront. After that, your plan continues at $39 a month. We email you before your first monthly charge, so it never comes as a surprise.
  • If you cancel after the first 14 days, the rest of your first year is not refunded — but your website stays live until your 12 months are up.
  • If you meant to cancel and your first monthly charge has already gone through, ask within 14 days of that charge and we refund it in full.

Monthly plans — Hosting ($39), Visibility Essentials ($29), Visibility Intelligence ($129), BookWorxs ($19), AIWorxs ($79)

  • After your first month, monthly payments are not refunded, and we don't refund part of a month.
  • Cancel any time and you won't be charged again. Your plan stays active until the end of the month you've paid for.

BookWorxs Annual Bundle ($175 a year)

  • Available only with the SiteWorxs First Year Upfront plan.
  • If you cancel after the first 14 days, the rest of that year is not refunded, but BookWorxs stays active until the year you paid for ends.
  • If your SiteWorxs first year is refunded, the BookWorxs bundle bought with it is cancelled and refunded with it, under the same rules.
  • It renews at $175 a year. We email you a reminder before each renewal, so you can cancel first.

Section 6What can't be refunded

  • Hands-on website work ($40 an hour) and other custom work our team has already done for you. Custom work is quoted separately and billed by Lynkedup Marketing — it is not part of LUXWorxs checkout.
  • Domain names once registered. Registrations are made in your name with the domain company and cannot be undone, but the domain stays yours.
  • Payments made outside the guarantee periods above, except as described in Sections 4 and 5, or where the law requires a refund.

Charged by mistake

If you were charged twice, charged the wrong amount, or charged after you cancelled, tell us and we will refund the mistaken charge in full — whenever you notice it.

Section 7What happens when a plan ends

If a payment fails

  • We try again for up to 2 weeks and email you, with a link to update your card. Everything keeps working while we do. If every try fails, your plan is paused — not cancelled — and picks up again as soon as your card is updated. Nothing is taken offline or deleted without a person at LUXWorxs looking at it first.

Your website (SiteWorxs Hosting or Visibility Premier)

  • When you cancel, your website stays live until the end of the period you've paid for, then it is taken offline.
  • When we refund a payment, the time that payment covered ends, and your website is taken offline.
  • For 30 days after your website goes offline, you can ask us for a copy of your website's files and content. After that it may be permanently deleted.

Your mailboxes (MailWorxs)

  • Nothing is deleted when a plan ends. If you have more mailboxes than your new plan includes, they keep working, but you can’t add new ones until you’re under the limit.

Visibility, BookWorxs and AIWorxs

  • When you cancel or a payment is refunded, the plan's features turn off at the end of the time paid for.

Your account

  • Your LUXWorxs account and anything free in it — like your audit and your saved website answers — stay available.

Section 8How to cancel or ask for a refund

  • Cancel from your Workspace — My Account → Subscription & Billing → Manage billing opens Stripe's secure billing page — or contact us and we'll do it for you.
  • Visibility Premier: use Cancel when my 2-month minimum ends on your Subscription page.
  • Ask for a refund by contacting us at support@luxworxs.com. Please include the email address you signed up with.
  • We reply within 2 business days.

Section 9Changes to this policy

If we change this policy, we will update the date at the top of this page. Changes never take away a refund you have already asked for. If a plan's price changes, we email you at least 30 days before it applies to you.

This policy is part of our Terms of Service. Where your local consumer law gives you more rights, those rights apply.